Changes to council enforcement services

Post date 7 November 2018


The last few years have seen a lot of change in how Bristol City Council delivers its services to residents.

See below a statement issued this week about how the council plans to respond to resident reports and taking enforcement action:

"The Neighbourhood Enforcement team (NET) is making some changes to the way we work. The changes will enable us to provide a more responsive and effective service, particularly with regards to fly tipping and waste cases which we know are of major concern in the city. The changes will come into effect from 5 November.

What are we planning to do?

Duty system: we are introducing a duty officer system to:

  • check all new reports and new cases to ensure they include the required evidence to enable enforcement action to be taken.
  • reports received before 4pm will be dealt with the same day. We will contact people to let them know what action can or can’t be taken.
  • if evidence is missing we can explore options and next steps e.g. potential to gather evidence. 
  • check if individuals are willing to give witness statements etc.

NET is now being automatically informed of fly tipping reports with evidence at the same time as Bristol Waste is notified to get it cleared (this has previously caused delay in response times).

The duty system will operate 9am-5pm, Monday-Friday.

Response officer: We will have an officer working in the field available to respond at short notice to requests from the duty officer. The response officer will be able to respond to requests to witness a nuisance occurring for open noise and other pollution cases and such things as persistent alarms or a fly tip that needs further evidence gathering.

Targeted operations: Day to day enforcement activity will be directed to areas of highest need and be more focused. For example, one group of officers will focus primarily on domestic issues which tend to be noise, air and light pollution and waste in gardens. Another group with focus on street issues; fly tipping, commercial waste, highways issues including vehicle dwelling encampments. It will help us target officers to deliver more planned operations such as commercial waste operations in retail areas which have recurring waste problems.

Out of hours work: we will continue to offer the same levels of service (42 weeks of the year working nights on Fridays and Saturdays and weekend licensed event monitoring). The new arrangements will also help us target our night time work more effectively.

Reporting an issue/contacting the team from 5 November

To help us respond more quickly, keep people better informed and to target our resources more effectively we need to ensure enquiries, complaints and information are received and monitored consistently.

One off issues such as an obstruction on the highway, fly tipping, noise complaints please use the council’s web forms:

https://www.bristol.gov.uk/report-a-street-issue

https://www.bristol.gov.uk/pests-pollution-noise-food

or the website https://www.fixmystreet.com/

or email waste.service@bristol.gov.uk

or ring Citizens Service Contact 0117 922 2100

General enquiries or if you have information / intelligence to share please email neighbourhood.enforcement@bristol.gov.uk.  This inbox is monitored regularly throughout the day Monday- Friday

We will be regularly reviewing what impact these changes are having and we would welcome your feedback on whether it is making a difference."